How can we help?

Get started

1. Download Garfim from Google Play for Android or the App Store for iPhone. On iPhone, iOS 16.4 or later is required.
2. Open the app and answer the initial questions to set your targets. If you already used Garfim, choose “Already have an account · Sign in”.
3. On the Pro offer, you can choose “Continue with the free plan”. This does not start a subscription or trial.
4. On Today, tap the central camera button to photograph a meal. Check the result and tap “Save lunch” (or your selected meal). To log without a photo, use “Search” in the camera; if camera access is denied, use “Search food”.

What happens: the saved meal appears in Today and counts toward daily calories and macros. The Free plan includes one photo or voice entry per day; search and barcodes remain available afterward.

If you cannot finish, tell us which step stopped working. You do not need to send health data.

Correct an estimate

1. After analysis, check the meal's foods. To edit a saved meal, open it in Today.
2. Tap a food to review it and adjust its quantity, household measure or grams. Use “Add item” for anything missing.
3. Check the updated calories and macros. Tap “Save lunch” (or your selected meal) for a new entry, or “Save changes” for an existing meal.

What happens: the diary uses the revised values. Photos may not reveal ingredients or preparation; see sources and limits of estimates.

If adjustment does not work, describe the problem to support without unnecessary photos or personal information.

Recover access

When opening the app, choose “Already have an account · Sign in”. If using an unregistered account, go to More → Save my progress. Use the same method and account as before:

• Email: enter your address, tap “Send code” and enter the received code. Check spam if needed and use “Resend code”. Garfim does not use passwords.
• Apple or Google: choose the matching button and your original account. If you used Apple's Hide My Email, continue with the same Apple login.

What happens: signing in to the original account restores your entries. An empty history may mean you used a different account.

Lost access to your email or provider? Contact support to verify ownership. Never send a password, access code or card details.

Restore a purchase

1. Sign in to the Garfim account linked to the purchase and check that your device uses the store account that subscribed.
2. Open More → Subscription → Restore purchase. This option also appears on the Pro offer.
3. Wait for store verification. A valid purchase displays “Subscription restored.” and updates access.

If you see “We found no subscription on this store account.”, check the account and subscription status. Restoring does not create a purchase or transfer a subscription between accounts.

If the purchase is active but access is not restored, contact support with the store and displayed message. Do not send a password or card details.

Cancel a subscription

In Garfim, open More → Subscription → Manage or cancel in the store on the platform where you subscribed. You can also go directly to the store:

• iPhone: Settings → your name → Subscriptions → Garfim → Cancel Subscription. Apple instructions.
• Google Play purchase: open your Google Play subscriptions, select Garfim and cancel. Google instructions.

What happens: renewal stops. Check the store for confirmation and the access end date. When Pro ends, you return to the Free plan with your entries.

Deleting the app or account does not cancel your subscription. If you cannot find the purchase, check the store account on your receipt; contact the store's support above or contact us.

Delete your account

In the app, open More → Delete account and follow confirmation. Without app access, you can request deletion by email.

What happens: the request starts data deletion. Timelines, cancellation and email instructions are on the account deletion page.

If you have a subscription, cancel store renewal separately. For difficulties with your request, contact support.